General Terms and Conditions of DLOUHY TECHNOLOGY s.r.o.

Effective from: 18 May 2026

1. Basic Provisions

1.1. These General Commercial and Warranty Terms and Conditions (hereinafter "GTC") govern the legal relationships arising in connection with the supply of goods and services by DLOUHY TECHNOLOGY s.r.o., with registered office at Jinonická 759/24, 150 00 Praha 5, Company ID: 284 98 712 (hereinafter "Seller") to third parties (hereinafter "Buyer"). Deviating written agreements between the Seller and the Buyer take precedence over the provisions of these GTC.

1.2. The legal relationships between the Seller and the Buyer arising in connection with the supply of goods and services are governed by Act No. 89/2012 Coll., the Civil Code, as amended. An exception applies in cases where mandatory statutory provisions provide otherwise.

1.3. Should any provision of these GTC conflict with legal regulations governing consumer protection, such provision of these GTC shall not apply to the legal relationship between the Seller and a consumer.

1.4. Disputes between the Seller and the Buyer shall be submitted to the court with local jurisdiction at the Seller's registered office.

1.5. These GTC enter into force and take effect on 18 May 2026 and fully supersede any and all previous general conditions issued by the Seller. From the date of their publication, these GTC are available at: https://dlouhytechnology.com/cz/vseobecne-obchodni-podminky

1.6. Where the Buyer is a natural person, the Buyer acknowledges that their personal data will be processed in accordance with the Privacy Policy, the text of which is published at: https://dlouhytechnology.com/cz/zasady-ochrany-osobnich-udaju

2. Formation and Termination of Contract

2.1. Individual contracts are concluded on the basis of written or electronically submitted proposals for the conclusion of a contract (orders) from the Buyer, and in exceptional cases also on the basis of oral or telephone orders. For the determination of the price of the Subject of performance, the prices stated in the Seller's valid written offer, or the prices valid at the time of acceptance of the order, shall apply.

2.2. The Seller is entitled to accept an order delivered after the expiry of the offer validity period. The Seller shall send the order confirmation to the Buyer no later than 10 business days from the date of receipt of the order. If the basic details (scope and characteristics of the Subject of performance, delivery and payment terms) in the order confirmation issued by the Seller correspond to the text of the Buyer's order, the Seller confirms, by submitting or sending the order confirmation, its intention to accept the Buyer's order as binding, and an obligation arises from that moment. Force majeure events (e.g. fire, explosion, floods, strikes, etc.) entitle the Seller to extend the delivery period for the Subject of the contract accordingly; the Seller shall inform the Buyer of this fact without undue delay.

2.3. The Buyer is entitled to withdraw from the contract if the Seller is, for reasons on the Seller's part, in default in delivering the Subject of the contract by more than 3 calendar months from the date on which the Seller was to deliver the Subject of the contract to the Buyer according to the information contained in the order; if the Buyer withdraws from the contract, the Buyer is not entitled to compensation for damages arising from the failure to conclude in time another contract serving the purpose which the withdrawn-from contract was intended to serve. Where the Subject of the contract comprises several separable goods/services, the Buyer is entitled to withdraw from the contract only with respect to those goods/services to which the default relates. The Seller is entitled to withdraw from the contract if the Buyer is in default of payment of the price by more than 30 calendar days after the due date; in this case, the Seller is entitled to compensation for damages incurred and costs expended. Withdrawal from the contract must be made exclusively in written form (which includes an electronically signed document or delivery to a data mailbox) and must state the reasons for withdrawal; otherwise it is invalid. Withdrawal from the contract takes effect on the day it is delivered to the other contracting party.

3. Delivery Conditions

3.1. The moment of fulfilment of the delivery deadline is deemed to be the delivery of the Subject of performance to the Buyer or the performance of the service by the Seller.

3.2. Costs associated with delivery to a place of performance other than the Seller's registered office are borne by the Buyer. If the Buyer requests transportation of the Subject of performance, the Seller shall, depending on the nature of the Subject of performance and the details in the order and order confirmation, choose an appropriate means of transport (postal delivery, courier service, or the Seller's own transport). Where the Subject of performance is transported in accordance with the Buyer's shipping instructions, the risk of loss, damage or destruction passes to the Buyer at the moment the Subject of performance is handed over to postal delivery or to the first carrier for the purpose of transporting the Subject of performance to the Buyer.

3.3. In the event of a breach of the Seller's obligations regarding timely and proper delivery of the Subject of performance to the Buyer, the Buyer may demand payment of a contractual penalty of 0.05% per day of the contract price of the Subject of the contract including VAT, but no more than 20% of the contract price of the Subject of the contract including VAT.

4. Installation of the Subject of Performance

4.1. If the Buyer requests installation of the Subject of performance, or if the Subject of performance requires installation at the Buyer's premises, such installation shall be carried out for a fee, usually at the time of delivery of the Subject of performance or at a date agreed with the Seller's authorised person. The Buyer undertakes to ensure, until the moment of installation of the Subject of performance, its proper storage in a manner corresponding to its nature and value.

4.2. If the Buyer requests installation of the Subject of performance, the Buyer is obliged to provide access for persons authorised by the Seller to the premises in which the Subject of performance is to be installed and to create the necessary conditions for installation. The scope of such conditions is based on standard practice and will be specified by the Seller's authorised person.

5. Functionality of the Subject of Performance

5.1. The Seller is not liable for the suitability of the Subject of performance for a particular purpose of use or for the possibility of use in the Buyer's existing system, unless this is stated in writing in the offer, the order confirmation, or in another written agreement. In any dispute concerning the scope of the concept of standard use, the interpretation provided by the statutory body of the Seller shall prevail.

6. Payment Terms and Transfer of Title

6.1. The Buyer is obliged to pay the agreed price no later than 30 days from acceptance of the goods/work.

6.2. In the event that the Buyer orders a non-standard Subject of performance, the Buyer's order may be accepted and confirmed only after the Buyer deposits a minimum advance payment of 30% of the price of the non-standard Subject of performance; the Seller must inform the Buyer of this.

6.3. The Buyer's obligation to pay the agreed amount to the Seller properly and on time is fulfilled on the date the agreed amount is credited to the Seller's bank account stated on the invoice.

6.4. The risk of damage to the Subject of performance passes to the Buyer at the moment of its acceptance. Until the full price of the performance has been paid, the Subject of performance remains the property of the Seller, even in the event that it has been incorporated into a system owned by the Buyer or used by the Buyer. Until the transfer of title to the Subject of performance to the Buyer, any pledging of the Subject of performance, creation of a security transfer of rights, or any other obligation relationship regarding the Subject of performance by the Buyer in favour of any third party without the Seller's consent is prohibited; the Buyer is likewise liable for any disposal of the Subject of performance.

6.5. In the event of the Buyer's default in payment of the price, the Seller may demand payment of a contractual penalty of 0.1% per day of the price including VAT, but no more than 20% of the price including VAT.

7. Warranty, Return of Goods

7.1. The Seller provides the Buyer with a warranty on the goods/work for a period of 24 months from the date of handover of the goods/work to the Buyer; the parties expressly agree that the warranty does not cover parts and components of the goods/work subject to wear (e.g. seals, gaskets, membranes); the right to make a warranty claim arises upon full payment of the price by the Buyer. The Buyer is obliged to comply with the storage, assembly and operating conditions specified by the manufacturer and/or Seller; if the Buyer breaches this obligation, the Seller is entitled to refuse warranty claims. Where goods of lower quality are supplied at the Buyer's request, such goods are not covered by the warranty.

7.2. The warranty is provided in cases where the operating conditions specified by the manufacturer and/or Seller are observed. The warranty is not acknowledged in cases where damage has been caused by the Buyer themselves or by a third party handling the supplied goods/work incompetently. This includes in particular intentional acts, gross negligence, or subsequent changes to operating conditions.

7.3. The amount of compensation for damage arising from defects in goods/work during the warranty period is limited to an amount equal to 20% of the price including VAT.

8. Liability

8.1. The Seller is obliged to compensate the Buyer for damage caused by the Seller's culpable breach of obligations arising from this obligation relationship.

8.2. The Seller is in particular not obliged to compensate the Buyer for damage arising as a result of:

·       maintenance of the Subject of performance by a person other than the Seller or an entity authorised by the Seller;

·       incorrect or inadequate use of the Subject of performance;

·       use of the Subject of performance in an environment other than the recommended one.

8.3. The parties to this obligation relationship establish that the amount of foreseeable damage that may arise from a breach of the Seller's obligations represents a maximum amount equal to the price of the Subject of performance in respect of which the damage event occurred, unless a different amount is agreed.

9. Prohibition of Export to the Russian Federation and to the Republic of Belarus

9.1. In accordance with Article 12g of Council Regulation (EU) No 833/2014, the Buyer is obliged not to export, secure, or otherwise redirect the supplied goods or technology to the Russian Federation or for use in the Russian Federation, where the goods or technology concerned are subject to restrictions set out in that Regulation. The Buyer is further obliged to ensure that this prohibition is contractually imposed in any further sale, transfer, or other dealing with such goods or technology. In the event of a breach of this obligation, the Buyer is obliged to inform the Seller without delay; such a breach is considered a material breach of contract and entitles the Seller to immediate withdrawal from the contract. The Seller's right to compensation for damages is not affected by this.

9.2. In accordance with Article 1f of Council Regulation (EC) No 765/2006, the Buyer is obliged not to export, secure, or otherwise redirect the supplied goods or technology to the Republic of Belarus or for use in the Republic of Belarus, where the goods or technology concerned are subject to restrictions set out in that Regulation. The Buyer is further obliged to ensure that this prohibition is contractually imposed in any further sale, transfer, or other dealing with such goods or technology. In the event of a breach of this obligation, the Buyer is obliged to inform the Seller without delay; such a breach is considered a material breach of contract and entitles the Seller to immediate withdrawal from the contract. The Seller's right to compensation for damages is not affected by this.

9.3. In the event of a breach of the Buyer's obligations under clauses 9.1 and 9.2 of these General Terms and Conditions, the Seller is entitled to a contractual penalty of 10% of the contract price of the Subject of the contract including VAT.

9.4. By concluding the contract, the Buyer confirms that they have been acquainted with the obligations pursuant to Article 12g of Regulation (EU) - [source document text is incomplete at this point; verify current wording at https://dlouhytechnology.com/cz/vseobecne-obchodni-podminky]