Support & Service

How do I choose the right valve?

A valve should be selected according to the medium, pressure, temperature, flow rate, differential pressure and its function in the process. If you do not have all the data, we will help complete them and propose a suitable solution.

I do not know the exact valve type. Can you help?

Yes. In most cases, we can identify the valve even without the exact designation. Send us a photo of the device and nameplate, a basic application description and, if possible, an approximate size.

Where can I find the valve designation?

The type and basic data are most often found on the nameplate on the valve body, actuator or positioner, or in the project documentation. If you are not sure, send us a photo.

What is the maximum permissible supply air pressure?

The maximum permissible pressure is not the same for all equipment. It depends on the specific actuator, positioner and other pneumatic components installed in the assembly.

Can you supply spare parts for older valves?

Yes, we can often supply parts even for older valves. According to the device type, we check the availability of original parts, service kits or a suitable compatible solution.

Which spare parts are replaced most often?

The most commonly replaced parts are diaphragms, seals, seats, plugs and some actuator components. The exact selection always depends on the valve type, version and operating conditions.

What do I need to order spare parts?

Ideally, provide the exact valve type or send a photo of the nameplate. Size, pressure rating, version and, if possible, a photo of the complete assembly are also important.

Do you keep spare parts in stock?

We mainly keep standard spare parts for the industrial valves most widely used in our market. Other parts are ordered according to the specific equipment type and version.

Do you provide valve service?

Yes. We provide diagnostics, repairs, part replacement and commissioning. Service can be carried out directly at the customer’s site or in our service centre.

How does the service process work?

Service usually starts with device identification and problem diagnostics. This is followed by a proposed solution, quotation, service execution and handover of the device back to the customer.

Can you supply service kits?

Yes. We supply service kits for valve maintenance. Their contents depend on the specific type and version, but usually include seals, diaphragms and other commonly stressed parts.

How is a SAMSON positioner initially set up and initialized?

After correct mounting and connection, automatic initialization is started on the positioner. The device detects the valve end positions and adapts the control parameters to the valve and actuator assembly.

The valve is leaking through the seat. What should I do?

If the valve leaks through the seat, check that it closes fully and verify the actuator and positioner settings. Contaminants or worn internal components may also be the cause.

The valve is not working. What can I safely check?

Without dismantling the equipment, check the compressed air supply, electrical power, control signal and any error message displayed by the positioner. Do not interfere with pressurised equipment.

Which equipment do you service and supply spare parts for?

We mainly provide servicing and spare parts for SAMSON Group industrial valves and ELCO burners. Equipment from other manufacturers is assessed individually.

What if the valve is obsolete or no longer suitable?

We propose a suitable procedure according to the application, medium and real operating conditions. We do not consider only the original valve designation, but mainly its function in the technology.

Can you replace a valve from another manufacturer?

Yes. Based on available data, documentation or photos, we propose a compatible solution and check its connection to the surrounding technology.

I do not know the exact technical data. Can you still help?

Yes. Many enquiries come without complete data. We will help identify which information is important and propose the next step based on the available materials.

What information is required to select the right valve?

Valve selection requires information about its intended function, process medium, flow rate, pressure and temperature conditions, connection type and required leakage class.

What information is required to select the right actuator?

The actuator is selected according to the valve type, operating conditions, control method, required fail-safe action and ambient conditions.

What accessories do I need for a pneumatic valve?

A pneumatic valve may require a positioner, solenoid valve, limit switches, air filter regulator or other accessories.

I am working on a project or tender. Can you prepare an offer?

Yes. We prepare offers for projects and tenders, including technical proposals, calculations, datasheets, drawings and related documentation according to the assignment.

What documentation can you provide?

We commonly provide datasheets, dimensional drawings, certificates, declarations of conformity, manuals, inspection and test plans and other documentation according to project or operating requirements.

How can I submit an enquiry, and what information do you need?

You can submit an enquiry by email, via our website form or by phone. To select the right equipment, we need information about its intended use and the available technical parameters.

Do you provide equipment commissioning and operator training?

Yes. By prior agreement, we provide equipment commissioning and operator training in Slovakia and the Czech Republic. The scope of work depends on the equipment and the service ordered.

Do you keep products in stock?

Most of the products we supply are available to order. We keep a limited number of selected valves, actuators and positioners in stock. Availability is always verified for the specific type.

Where do you deliver, and how are delivery terms agreed?

We deliver throughout the Czech Republic and Slovakia, to Georgia through our Georgian branch and, by prior agreement, to other countries. The shipping method and delivery terms are determined for each order.

How long is a quotation valid?

The validity date is stated in each quotation. After this date, the price, product availability and delivery date must be verified again.